Helpful care starts with a clear question.

What to include

Please tell us the app version, your device model and a short description of what happened. If a label reading needs review, describe the care-symbol issue. Do not send information you would not want processed, and do not include payment-card information.

Before contacting support

• Check the original care label and confirm any suggested detail before caring for a garment.
• For a reading that says “Not read”, use the manual confirmation options where available.
• Remember that your saved wardrobe is stored locally on your device in the current version.

Local wardrobe and device changes

Setkind does not currently provide cloud wardrobe recovery. Removing the app or clearing its storage may remove saved garment information from that device. Original photographs in your personal photo library are managed separately by your device.